Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you have a problem with a product, Pups N' Beds Store can choose to give you a free repair instead of a replacement or refund.
Exceptions / non-returnable / Exchangeable items:
Due to hygienic reasons, certain types of items may not be returned, like textiles, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Change of Mind:
Please choose carefully as refunds are not provided where you have simply changed your mind or made a wrong selection. We recommend you carefully check all items prior to purchase.
Pre - Shipment Cancellation:
If any order is cancelled before shipment, an order processing fee of £20 or 20% of order amount whichever is higher will be charged.